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A - How can I contact LFC about my order?


For our full list of Online Store FAQs - https://faq.liverpoolfc.com/portal/kb/liverpool-fc/online-retail-store


For the quickest, and best available information regarding your order, please raise a ticket with one of our customer experience team at https://help.liverpoolfc.com/app/ask?_ga=2.91627612.754429932.1542714092-224518612.1529421192  


Alternatively, please call us on (+44) 0151 907 9500. Our telephone lines are open Monday - Friday 8.15am - 5.45pm (GMT.)


You can also write to us at at http://www.liverpoolfc.com/contactus and Liverpool Football Club, Anfield Road, Liverpool L4 0TH.


Make sure to quote your LFC Order Number.

 


B - What are LFC's last order dates to ensure delivery before Christmas Day?

For guaranteed delivery before Christmas Day, orders must be placed before the dates below.

 

Worldwide: 9AM GMT Tuesday 17th December

Europe & United States: 9AM GMT Thursday 19th December

UK: (Both Standard & Express Shipping) 9AM GMT Friday 20th December

 

All times are GMT.

C - What is the difference between Premier League printing and LFC printing?

Two printing styles are available across 2019/20 LFC Shirts;

Premier League Printing – This style is worn by the first team squad in all league matches. A Premier league patch can be added for an additional £3.

LFC Printing – This style is worn by the first team in all cup competitions – primarily in the Champions League. LFC printing is used on all 2019/20 European Shirts. 

D. Can I add Champions League patches to LFC 2019/20 Goalkepper Shirts?
The full range of 19/20 outfield and goalkeeper shirts can be found here - https://store.liverpoolfc.com/kit/
 
Unfortunately, UCL patches cannot be applied to 2019/20 Goalkeeper shirts.

LFC apologies for the inconvenience
E - When will the LFC 19/20 Home Goalkeeper Shirts come back into stock?

Due to phenomenal demand, the new Phantom Black Home Goalkeeper shirts are currently sold-out.

 

Both Adult and Junior Home Goalkeeper jerseys will be re-stocked and available to buy once again, in-store and online from early September.

 

LFC apologise for any inconvenience caused.

F. How can I be sure that the LFC products I am purchasing are not counterfeit?

The only official Liverpool FC Online Store is - www.liverpoolfc.com/store

Liverpool FC have received complaints and returns from supporters having purchased counterfeit products

To counter this, Liverpool FC advise -

- Check the domain name. The only official Liverpool FC Store is www.liverpoolfc.com/store 

- Check the price. If the price is significantly lower than the official Liverpool FC site, it may be counterfeit

- If the supporter believes they have been a victim of fraud they can contact their bank to arrange a chargeback

G - Is my LFC purchase covered by a Christmas returns policy?

Purchases made between 28th October 2019 and 24th December 2019 may be returned for exchange or refund, with a valid proof of purchase, up to Monday 20th January 2020. 


For full terms and exclusions, visit store.liverpoolfc.com/terms-and-conditions - see point 9