Online Store Returns Policy
Categories excluded are: Confectionary & Food Product, Personalised Product and Sale Items
If you are not satisfied with your purchase, you may return it to us within 2 weeks of receipt in unworn / unused condition for a full refund or exchange. Please use the returns form on the reverse of the sales slip when returning items to us. If you do not have the form then please enclose a covering letter of explanation along with your order number and/or Sales ID.
Returns address: LFC Direct, PO Box 211, Whiston, Prescot, L35 1WQ.
UK customers can also return their order through a national network of nearly 1,200 InPost 24/7 Lockers. Simply choose your most convenient InPost Locker and return your parcel at a time that suits you, anytime day or night.
To find your nearest InPost Locker and print your returns label visit our page here.
Find out more information about how to return your parcel here.
Please note that custom printed merchandise cannot be exchanged or refunded.
Customised player/personalised Liverpool shirts or items cannot be exchanged or refunded. Squad numbers correct at time of publishing: LFC holds no responsibility for subsequent changes to squad numbers or if a player is transferred. The visualisation on the kit builder is a guide and is not a 100% accurate representation of how the name and number will fit on the shirt. This is a guide to show the style of printing
Should you have any queries regarding a return then please contact us.
We want you to feel confident about shopping with us. If you have a problem, or are unhappy with your purchase, then we will put the matter right.
We recommend if you do return an item to us, do so by recorded delivery. LFC will not accept responsibility for lost returns.
If you have received an item that is faulty, damaged or incorrect then please contact us with your order number and/or sales ID, and attach a photo showing the issue, and we can then advise on how we can resolve this for you.