Online Store Returns Policy
Please note that due to COVID-19 our exchange and refund policy has been extended from 14 days to 30 days.
Categories excluded are: Confectionary & Food Product, Personalised Product
If you are not satisfied with your purchase, you may return it to us within 30 days of receipt in unworn / unused condition for a full refund or exchange. Please use the returns form on the reverse of the sales slip when returning items to us. If you do not have the form then please enclose a covering letter of explanation along with your order number and/or Sales ID.
Sale items can be returned with an itemised proof of purchase, provided they are done so in a resalable condition.
Please be aware that all return postage costs must be covered by the customer. LFC Retail recommend the use of a registered, signed and tracked postage service. This goes a long way to ensuring a smooth dispatch and handling experience. In the event that an item is dispatched in a faulty and/or damaged condition, LFC Retail will organise the appropriate reimbursement for return postage costs. If, for any reason, the requested refund / exchange item is now out of stock at our distribution centre upon receiving your return parcel, a refund will be issued.
Returns address: LFC Direct, PO Box 211, Whiston, Prescot, L35 1WQ.
UK customers can also return their order through a national network of nearly 1,200 InPost 24/7 Lockers. Simply choose your most convenient InPost Locker and return your parcel at a time that suits you, anytime day or night.
To find your nearest InPost Locker and print your returns label visit our page here.
Please note that custom printed merchandise cannot be exchanged or refunded.
Customised player/personalised Liverpool shirts or items cannot be exchanged or refunded. Squad numbers correct at time of publishing: LFC holds no responsibility for subsequent changes to squad numbers or if a player is transferred. The visualisation on the kit builder is a guide and is not a 100% accurate representation of how the name and number will fit on the shirt. This is a guide to show the style of printing
Should you have any queries regarding a return then please contact us.
We want you to feel confident about shopping with us. If you have a problem, or are unhappy with your purchase, then we will put the matter right.
We recommend if you do return an item to us, do so by recorded delivery. LFC will not accept responsibility for lost returns.
If you have received an item that is faulty, damaged or incorrect then please contact us with your order number and/or sales ID, and attach a photo showing the issue, and we can then advise on how we can resolve this for you.