常见问答

A - How can I contact LFC about my order?


For our full list of Online Store FAQs - https://faq.liverpoolfc.com/portal/kb/liverpool-fc/online-retail-store


For the quickest, and best available information regarding your order, please raise a ticket with one of our customer experience team at https://help.liverpoolfc.com/app/ask?_ga=2.91627612.754429932.1542714092-224518612.1529421192  


Alternatively, please call us on (+44) 0151 907 9500. Our telephone lines are open Monday - Friday 8.15am - 5.45pm (GMT.)


You can also write to us at at http://www.liverpoolfc.com/contactus and Liverpool Football Club, Anfield Road, Liverpool L4 0TH.


Make sure to quote your LFC Order Number.

 


B - When will the LFC 19/20 European shirts be re-stocked?

Due to phenomenal demand, a number of 19/20 European jerseys are currently sold-out. 

LFC 'Champions Of Europe' shirts will be re-stocked and available to buy once again from early November. 

LFC apologise for any inconvenience caused. 

C - What is the difference between Premier League printing and LFC printing?

Two printing styles are available across 2019/20 LFC Shirts;

Premier League Printing – This style is worn by the first team squad in all league matches. A Premier league patch can be added for an additional £3.

LFC Printing – This style is worn by the first team in all cup competitions – primarily in the Champions League. LFC printing is used on all 2019/20 European Shirts. These shirts come with Champions League badges.

D. How does Chamberlain’s squad number change affect me?

Alex Oxlade-Chamberlain will wear the No.15 shirt for Liverpool for the 2019-20 season.

The England international has switched from his previous number, 21, which he has worn since joining the club from Arsenal on the final day of the 2017 summer transfer window.

Oxlade-Chamberlain now takes up the No.15 jersey vacated by Daniel Sturridge upon his departure from the club this summer.

As a gesture to those who have already purchased a 2019-20 replica shirt printed with ‘Chamberlain 21’, Oxlade-Chamberlain will personally reimburse fans by way of a like-for-like exchange for a ‘Chamberlain 15’ jersey.

The offer applies to all shirts purchased in official club outlets and via the official LFC online store before midnight on 5th June 2019. 

For full details please visit - https://faq.liverpoolfc.com/portal/kb/articles/alex-oxlade-chamberlain-shirt-number-change-information

E - When will the LFC 19/20 Home Goalkeeper Shirts come back into stock?

Due to phenomenal demand, the new Phantom Black Home Goalkeeper shirts are currently sold-out.

 

Both Adult and Junior Home Goalkeeper jerseys will be re-stocked and available to buy once again, in-store and online from early September.

 

LFC apologise for any inconvenience caused.

F. How can I be sure that the LFC products I am purchasing are not counterfeit?

The only official Liverpool FC Online Store is - www.liverpoolfc.com/store

Liverpool FC have received complaints and returns from supporters having purchased counterfeit products

To counter this, Liverpool FC advise -

- Check the domain name. The only official Liverpool FC Store is www.liverpoolfc.com/store 

- Check the price. If the price is significantly lower than the official Liverpool FC site, it may be counterfeit

- If the supporter believes they have been a victim of fraud they can contact their bank to arrange a chargeback

G - When can I spend my 2019/20 £10 Home Kit gift card?

Home Kit £10 Gift Cards can be exchanged for goods in Official Liverpool FC Stores and at liverpoolfc.com/store between Saturday 1st June 2019 and Sunday 30th June 2019 (23:59 BST)


For online redemption - please enter the code underneath the scratch panel of the voucher at the checkout.


For full terms and international exchange rates, visit store.liverpoolfc.com/terms-and-conditions