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LFC RETAIL - ONLINE RETURNS

For instructions on how to use the LFC Online Returns portal, please visit store.liverpoolfc.com/start-your-return.

OUR POLICY 

Please be advised, during peak trading periods, additional processing time will be required to process returns.

A. The Basics:

LFC Retail's returns policy runs for 30 days post-purchase.

If you have received an item that is faulty, damaged, or incorrect then please contact us as soon as possible with your name, order number and/or sales ID. Please attach a photo to display the issue, if relevant. Our Fan Services team can then advise on the quickest solution to your issue:.

https://faq.liverpoolfc.com/portal/en/kb/articles/contact-us-email-us

We are unable to process any product exchanges unless an item you have received was damaged or faulty. If we do not have stock available to replace the damaged or faulty item, we will issue a refund.

Please use the returns form on the reverse of the invoice when returning items to us. If you do not have the invoice, then please enclose a covering letter along with your order number and/or sales ID. Please ensure that all product swing tags are attached and included when returning items to us. If the tags are missing or if the item is not in a resalable condition, then this will be returned to you.

If you requested a refund from us, and the item is eligible for a refund, this will be processed within 14 days of us receiving your item and not from the date of postage. Please allow a further 5-7 working days for the payment to reach your account.

Please note that the following product categories are excluded from our retail policy: Confectionary & Food; Jewellery; Personalised or player jerseys and shorts (name, number and/or patches) and personalised souvenirs (keyrings, mugs, picture frames.) These can’t be exchanged or refunded unless they were received damaged or faulty.

Non-personalised sale items can be returned with an itemised proof of purchase, provided they are done so in a resalable condition.

Please be aware that all return postage costs must be covered by the customer. We are unable to notify you when we receive your parcel. Therefore, we recommend the use of a tracked service by your local Post Office. This goes a long way to ensuring a smooth dispatch and handling experience.If an item is dispatched in a faulty and/or damaged condition, we will organise the appropriate reimbursement for return postage costs.

Returns for online order cannot be processed at our physical retail stores. Qualifying orders purchased online can only be refunded if returned back to Distribution Centre .

In-Store Orders For Delivery

(a)We cannot facilitate any postal returns/exchanges and any postal returns received will be returned within 14 days without action.

(b)Online orders placed in our retail stores can be returned to any of our LFC Retail Stores in person with a till receipt as proof of purchase, please note parcel invoices are not till receipts. (c)If any items are received damaged or faulty please contact our fan services team or alternatively email the store you purchased the item from (see reverse of receipt for details).

Returns address: LFC Direct, PO Box 211, Whiston, Prescot, L35 1WQ.

For information regarding Klarna refunds please visit: https://www.klarna.com/uk/customer-service/how-long-do-refunds-take/#

B. Third Party Personalised Items:

(a.) Customised items fulfilled by LFC Retail's third-party provider - Slick Stitch - cannot be refunded or exchanged and are not covered by LFC Retail's returns policy.

C. Personalised Kit:

Customised player/personalised Liverpool jerseys and shorts can only be refunded if the item is damaged/faulty.

(a.) Customised LFC jerseys with personalised names cannot be refunded or exchanged and are not covered by LFC Retail's returns policy.

(b.) Customised LFC jerseys with player names cannot be refunded or exchanged and are not covered by LFC Retail's returns policy.

(c.) Customised LFC shorts with short numbers cannot be refunded or exchanged and are not covered by LFC Retail's returns policy.

(d.) Customised LFC jerseys with patches cannot be refunded or exchanged and are not covered by LFC Retail's returns policy.

(e.) Squad numbers are correct at time of publishing: LFC holds no responsibility for subsequent changes to squad numbers or if a player is transferred.

(f.) Returns Portal can't be used to return customised LFC Jerseys

(g.) The visualisation on the kit builder is a guide and is not a 100% accurate representation of how the name and number will fit on the shirt. This is a guide to show the style of printing

D. Contact Us:

Should you have any queries regarding a return then please contact us here - https://faq.liverpoolfc.com/portal/en/kb/articles/contact-us

We want you to feel confident about shopping with us. If you have a problem, or are unhappy with your purchase, then we will put the matter right.

We recommend if you do return an item to us, do so by recorded delivery. LFC will not accept responsibility for lost returns.

 If you have received an item that is faulty, damaged or incorrect then please contact us with your order number and/or sales ID, and attach a photo showing the issue, and we can then advise on how we can resolve this for you.