常见问答

A - How can I contact LFC about my order?


For our full list of Online Store FAQs - https://faq.liverpoolfc.com/portal/kb/liverpool-fc/online-retail-store


For the quickest, and best available information regarding your order, please raise a ticket with one of our customer experience team at https://help.liverpoolfc.com/app/ask?_ga=2.91627612.754429932.1542714092-224518612.1529421192  


Alternatively, please call us on (+44) 0151 907 9500. Our telephone lines are open Monday - Friday 8.15am - 5.45pm (GMT.)


You can also write to us at at http://www.liverpoolfc.com/contactus and Liverpool Football Club, Anfield Road, Liverpool L4 0TH.


Make sure to quote your LFC Order Number.

 


B - When will the LFC 19/20 European shirts be re-stocked?

Due to phenomenal demand, a number of 19/20 European jerseys are currently sold-out. 

LFC 'Champions Of Europe' shirts will be re-stocked and available to buy once again from early November. 

LFC apologise for any inconvenience caused. 

C - What is the difference between Premier League printing and LFC printing?

Two printing styles are available across 2019/20 LFC Shirts;

Premier League Printing – This style is worn by the first team squad in all league matches. A Premier league patch can be added for an additional £3.

LFC Printing – This style is worn by the first team in all cup competitions – primarily in the Champions League. LFC printing is used on all 2019/20 European Shirts. 

D. Can I add Champions League patches to LFC 2019/20 Goalkepper Shirts?
The full range of 19/20 outfield and goalkeeper shirts can be found here - https://store.liverpoolfc.com/kit/
 
Unfortunately, UCL patches cannot be applied to 2019/20 Goalkeeper shirts.

LFC apologies for the inconvenience
E - When will the LFC 19/20 Home Goalkeeper Shirts come back into stock?

Due to phenomenal demand, the new Phantom Black Home Goalkeeper shirts are currently sold-out.

 

Both Adult and Junior Home Goalkeeper jerseys will be re-stocked and available to buy once again, in-store and online from early September.

 

LFC apologise for any inconvenience caused.

F. How can I be sure that the LFC products I am purchasing are not counterfeit?

The only official Liverpool FC Online Store is - www.liverpoolfc.com/store

Liverpool FC have received complaints and returns from supporters having purchased counterfeit products

To counter this, Liverpool FC advise -

- Check the domain name. The only official Liverpool FC Store is www.liverpoolfc.com/store 

- Check the price. If the price is significantly lower than the official Liverpool FC site, it may be counterfeit

- If the supporter believes they have been a victim of fraud they can contact their bank to arrange a chargeback

G - When can I spend my 2019/20 £10 Home Kit gift card?

Home Kit £10 Gift Cards can be exchanged for goods in Official Liverpool FC Stores and at liverpoolfc.com/store between Saturday 1st June 2019 and Sunday 30th June 2019 (23:59 BST)


For online redemption - please enter the code underneath the scratch panel of the voucher at the checkout.


For full terms and international exchange rates, visit store.liverpoolfc.com/terms-and-conditions